FAQ’s

Here is where you get those “How do I” questions answered.

We have even more detailed FAQ’s when you come to building, creating and desiging you wedding website and invitations. Click on the little blue ? buttons on the Theme Builder site.

 

The Website

What is so good about a wedding website?
It’s a green, fast and reliable way of letting all your guests know about your big day! You can personalise it and put lots of additional information on the site that you would not normally get with the old fashioned style of invitation.

How do I get a wedding website?
You register your details with us and we will then provide you with the tools to create your website.

Who can see my wedding website?
Only you and your guests will be able to login and see your website. Each guest receives their own unique code so that they can login and you can track who has replied.

Will there be advertisements on my website?
Currently there are no ads on the website, but this could change. We will not advertise to your guests on the guest site.

Does it matter if I don’t know anything about computers?
We will try to make this process as easy as possible for you by taking you through each stage step by step. There will be FAQs for each area and also additional detail on each page to explain what information is needed.

How long is my wedding website online for?
The website will be online for 18 months after you purchase. We will then notify you that we will be disabling your account and give you the option to extend it.

How long does it take to set up a wedding website?
If you know all the details about your wedding like date, location and timings it will take hardly any time at all. You can revisit the site as often as you want to amend and add details.

When should I get a wedding website?
You can register for a website at anytime leading up to the wedding. Traditionally you send out invites 3 months before the wedding.

What do I need to get a wedding website?
You will need an email address and a credit card.

If I want all of the pages offered to be part of my website eventually, but not all at once, can I select certain ones to display at a time? Like Save the date details first.
Once we’ve set it up, you will be able to send out a Save the Date without needing to set up all of your website. Guests will not see your website until you send them an invite.

On my website can I list the my gift lists with other companies that I already have set up with and will I be able to link to them?
Of course, we would not stop you from getting some wonderful presents. 

Is it possible to purchase a DVD of my website?
This is currently not available.

Your Website

Once registered can I change what is on my wedding website?
You will be able to change, add and delete elements of the website right up to the day you get married. You will not be able to change guest details after you have sent an invite to them.

What if I want to design it myself?
If you feel confident enough, you could design your own theme by editing any template that is available.  You will be able to change colours, fonts, backgrounds and menu layout.

Is there a limit to the number of updates I can make to my website?
You can update your website as many times as you want to. Once the invites have been sent out, you can’t change guests’ details, but you can add more guests.

How long does it take until I can see my website on the internet?
We want to get you up and running as soon as we can. As long as you know the main details about the wedding it should be no more than about 10 mins. The longer you spend on it the better it will look and the more information your guests will have.

Themes

How do I edit my theme?
Once you have clicked on a theme and it has loaded click on the paintbrush icon on the left tool bar and being editing your theme. 

How do I see more themes?
Click on the picture frame icon to access lots more themes, all of which are customisable. 

If I choose a new theme will I loose all I have done?
Once you have selected a theme, all content displayed on each page, including any new pages you may have added will be kept as you view different themes. 

What is the logic behind the filters?
When you tick a filter, it displays all themes which match ANY of the filters, so you could search for themes which are Black or Grey, or search for themes which are Summer or Floral, Holiday or Beach etc.

Can I change my mind about a theme once I have created my website?
Yes, you can change your theme, although please note that this can’t be applied to invitations that have already been emailed! Any details you have entered will be kept but the styling and layout will be changed.  Check on the Invitation to see the layout is still OK. If you want to go back, you can view your history in Theme Builder and select a previous save.

Can I contact the designer directly if I like their work?
We have provided a link to each designer’s homepage, so if you want to work with them on another project, feel free. Remember to tell them you heard about them through Paperless Wedding!

How do I look at ALL the themes.
Click on the arrows on either side of the current theme displayed and this will take you through each design.

I have opened a preview window and I can’t close it
There is a close button (X) on the top right hand corner of the preview window, click that. Alternatively, try refreshing the page.  If previewing the guest website then click top left.

The preview is not loading up?
You need to make sure that you have ‘JavaScript’ enabled within your browser. Go to your browser preferences and change from there.

Venues

What is a venue?
A venue is a place where one or more of your wedding events are being held. So, this could be your local church, that smart hotel, a sunkissed beach or even your back garden. On your site there will be a separate page for each venue where you can explain why you’ve chosen that place and include a photo and useful info, like a map.

I have created a venue but now want to delete it but I can’t.
You can’t delete it because you have already assigned it to an event. Go into events and select a different venue for your event, save, and then go back to Venue and delete.

When I enter a Name where will this information be seen?
The name of the venue will be seen on the invite and also by on your website. So if you are getting married in a Church, make sure you put its full name in this section and likewise for any other venue.

My venue does not have a website
Don’t worry if your venue doesn’t have a website, this is just additional information for your guests. Make sure you give detail about the venues location and map instead to help them find it.

I don’t know what to write in the Web Page Text.
The text entered here will appear on the website page for this venue. We suggest you write about why you chose that venue, maybe give a bit of history about the place or you can leave a simple message instead. You have the freedom to choose!

What picture do I upload?
Make sure whatever picture you upload you own the copyright or you have permission to use it. Most venues will probably let you upload a picture of their venue from their website (you are spending a fortune with them after all!) or if you don’t want to put a venue picture up you can personalise it with a picture of you both. For any issues uploading see the Photo help questions.

I don’t know how to get there?
We hope you will by the time your day arrives! If you are in the early stages of planning you might not know all the details. Don’t worry, you can come back to this bit later on. Don’t forget to fill it out as it is important for your guests. All details will be viewed on the webpage.

I don’t know what a Map Link is.
This is a weblink (URL) to a site such Google maps or a page on the venue website that gives the exact location to your venue. Find your venue on a map online and then copy and paste the web address from your browser into this field.

I have entered venue information into the site and now it has disappeared.
Did you navigate away from this page at any point? You might not have saved it. At the bottom of the page is a save button, so click on this. Then check whether you got an error when you saved, this would mean the information isn’t stored. Please try entering the information again and if the same thing happens after you have saved then there may be a issue. Click on “Feedback’ bottom right, send us a message and we will look into it for you.

Events

What is an event?
An event is a part of your wedding celebration that you want guests to be able to reply to separately. For instance this could be the ceremony itself, the reception afterwards and an evening party. Or it could even be a BBQ a couple of days before or after. Each event will have its own page on your site and also a line on your invitations. You’ll also get to see individual numbers attending each event.

When I enter an Event Name where will this information be seen?
The name of the event will only be seen on your website. Each event will have its own page on your website detailing what will happen in that section of the day. The Name of each event will be also seen on your Invites tab when you choose which events to include in each invitation.

What does Invite Description mean?
This event title will be seen on the wedding invitation, this allows you to use more formal language than on your website. For example ours would read ‘The Wedding of Emma Gosling and Jim Taylor’, and our evening event would be ‘The Evening Reception’. It is up to you how you phrase it. You can always change it once you have previewed the invitations.

I can’t find my venue
When you click on the drop down box you should be able to see all your venues. If you can’t it might mean that you did not save it in the Venues tab before navigating away. Go back to the Venues tab and you should see it of the main page if it is there. If not, then you need to create a new venue and save it. It will then appear in the dropdown box in the events section.

Does it matter if the date of this event is after the wedding?
You can enter any date in here if it is linked with your wedding. Some people have a party after the wedding, or you might be wanting to have welcome drinks before the big days itself, either is no problem. We give you the option when you create the invitations to include these type of events or not. You might just want these details to appear on the website only. Your can get guests will still be able to RSVP even though it was not visible on the invitation.

I don’t know the time of the event yet.
If you have not finalised all wedding details don’t worry, you can come back and change this at a later date. The information will appear on the invite and the website, so make you change it before you send the invitations out!

I don’t know what to write in Web Page Text
The text entered here will appear on the website page for this event. If it is your Ceremony you might want to start by writing, ‘Please join us to celebrate our big day…..’ or ‘We can’t wait to become Man and Wife and we hope you will be there to share this with us…..’ You can write as much or as little as you want.

I don’t know what Image to upload.
Make sure whatever picture you upload you own the copyright or you have permission to use it. Why not make it simple and upload a picture of you both? For any issues uploading see the Photo help questions.

I have entered all the event information into the site and now it has disappeared.
Did you navigate away from this page at any point? You might not have saved it. At the bottom of the page is a save button, so click on this. Then check whether you got an error when you saved, this would mean the information isn’t stored. Please try entering the information again and if the same thing happens after you have saved then there may be a issue. Click on, feedback icon, bottom right, send us a message and we will look into it for you.

I’ve got multiple events needing dietary requirements, will the field appear more than once?
Yes it will appear for each event.

I’ve added a question and it’s not appearing on the rsvp
Firstly, make sure that the event saved without any errors. If this isn’t it, make sure that the event is attached to the invitation you are checking. Click on the invites link to see this.

How do I see the answers to my rsvp questions?
Once your replies are in: Either – Click on RSVPs, then view the detail for the event, then click on view reply for a guest. Note that we don’t make the guests answer, so some may choose to leave the field blank.

Invites

What is an invitation?
An invite is the equivalent of the wedding invitation card you would send in the post, which lets the guest know the dates and times of the events they are invited to. You can include any of the events you’ve created on your invites, the wording for these events will be taken from the information you’ve entered. To help with the rest of the wording, try looking up wedding invitation wording online, or find an invitation you have received.

How do I send out my invites?
All invites are sent out via email and this can be done once you have entered all the guests’ details and assigned them an invite. Go to the invites tab and click ‘send’, you can then preview the invite and send to your guests. An email will then land in your guest’s inbox and they’ll be able to go to your site view the information and reply.

Will the email end up in spam?
The invites are sent from Paperless Wedding’s servers through Mandrill. Mandrill is designed to help sites like ours to deliver emails to their desired destination. It tracks them all the way through to the point they are opened. This will give you reassurance that they have been delivered. . However, it is possible that some invites will end up in spam, in which case you may have to contact them by other means.

How do I add a pre-wedding event?
You can add a pre-wedding event in the same way of adding a wedding event. Select the venue and event tabs and enter all the information. If you don’t want these details on the main invite, there is an option to remove it. If you don’t then your guest can still RSVP online and see details of the event on the website.

What information do I need to include with my wedding invitations to let my guests know they must RSVP online on my wedding website?
The invite will have link automatically generated and it will appear in the email that is sent out. It will take them to the RSVP on your website and it will know it is them that is RSVP’ing.

I have sent out my invitation but I want to add another person to it.
No problem. Just add in their email address and hit send. The invite will then only go out to people who have not had it before.

Creating Invites

I want to create an invite and I don’t understand how to do it
You need to have filled out the information in the Events and Venues tabs first. Once the event has been created you will be able to see them when you click create an invite. Type in the name of your invitation, this is only for your reference and nothing else, and select which events should be associated with it. If the invitation is evening only, make sure you only select evening only event. You then need to address the envelope to your guest. This will be first thing they see and from there they will click to your invitation. Once all the details have been entered then click on the save button at the bottom of the page. Once this is created you will be able to preview it by hitting the preview button next to that Invitation.

What is ‘Show Guest Name’?

If you select this, it means the name you have entered on the guest list will appear on your invitation as well as your envelope. This will be displayed at the top of the invitation above all other details.

What is an Introduction?

Typically on an invitation it might be ‘The Bride and Grooms Parent’s invite you to’  See our blog for more inspiration.

What is the Announcement?

You can add as much as you want to this section. Commonly you might see ‘Proudly requests the pleasure of your company…’ but also you could add a few lines from a poem or quote

Why do I need envelope?

This envelope will be delivered as part of an email to your guest.  When they click on the view more details option, it will take you to a webpage to view the invitation.  Doing it this way allows us to use lots more fonts on the invitation without being restricted by email clients. Clicking on the invitation will take you to the website.

What do I write on the envelope?

This is up to you! We will generate the guests name when we send the invitation, so the rest of the text is available so you can say its a wedding a invitation, or maybe even put a quote on there.

PLEASE NOTE: There are lots more FAQ’s for each page on the Theme Builder site which will help you build your own personal weddint website.

 

Previewing Invites

I don’t understand where all the information has come from.
All the details have either come from information you have entered in the venues and events tab or we have put in suggested wording for you. You can enter your own wording and then preview how it looks on the invitation by hitting the Preview button. To help with the wording, try looking up wedding invitation wording online, or find an invitation you have received.

The detail on the invitation is incorrect and I can’t edit it.
You can edit the information by going back to the Events and Venues tabs and changing the information. Make sure you hit save before coming back to the invites tab to preview it.

Show in invite? What does it mean?
Only select the events you want your guests to see on the invitation. If you don’t want these event details (usually pre wedding or post wedding activities) on the invitation make sure you don’t tick it. Your guest can still RSVP online and see details of the event on the website.

What does Send preview mean?
Before sending your invitations out to your guests you might want to check it all works first! You can send an invitation to yourself so you can see how it looks.  Click on the envelope preview and click ‘Send Preview Email’.

I clicked on Send preview and nothing happened?
Go to ‘your account’ and make sure your looking at the right email address. The invitation will be sent to the email address you opened the account with. If it still has not arrived, check your junk mail and if it is still not there, click on “Contact Us” to let us know and we will try and get to the bottom of it!

I received my preview of the envelope but can’t click through to the invitation.

This is only showing you how your envelope will look, not your invitation.  The invitation can be viewed in the lightbox by clicking preview Invitation next to that invite.

I am afraid to hit ‘Send’.
Don’t worry, hitting send is not going to send the invitations out without you having a final look. Click it to view the list of who you are about to send it to then hit send!

I want to send my invite but I can’t.

You have created your invitation and previewed it, but can’t send it because you have not selected any guests to go to this invite. Go to the Guest List Tab and add guests to this invitation. Once you have done it (and saved it on the Guest List tab) you will see that a Send button has now appeared. You will be able to preview the Invitation again before sending it AND also see the list of guests you are about to send it too.

Guest list

Can I upload a guest list?
Yes, go to the guest list page and click on “Upload list”, you can then upload a spreadsheet file (Excel or CSV). Make sure it’s in the correct format. Try exporting your email address book as a starting point for building up a guest list in this way.

What do I do about people without an email address?
If your guest does not have an email, a paper invite will have to be sent. Then set the guest up as having your email address and then you can send their invite to yourself and reply on their behalf.

Why can’t I select an invitation when I create an new guest?
You may not have saved when you created your invitations in the invite tab. Go back to your invite tab and create an Invitation type and hit save before coming back to Guest list to assign your guest to it.

Why are guests grouped together by email address?
When people used to send invites in the post, one invite went to one address but invited the whole family. The same principle applies in the paperless invites world. If a family shares an email address, the names are grouped under that address. It is still possible to send more than one invite to the same address though, just add another guest with the same email.

Can I see a list of who is coming to what event?
Yes, click on RSVPs then click detail next to the . This will show you a list of all those invited to an event in alphabetical order and whether they are coming or not and if they have received/opened their invitation.

Can I send more than one invitation to the same email address?
Yes, rather than creating a group of guests, create 2 separate guests with the same email.

I want to send people in a family individual invites, can I do that?
Yes, just create them with separate email addresses.

Why can’t I delete a guest?
Once you’ve sent out an invite to guests, you won’t be able to delete them. If they’ve told you they’re not coming and can’t reply online, you can reply for them by logging in as them. If you really require a guest to no longer be able to look at your site (for instance if you got the email wrong), then contact us and we’ll sort it our for you.

The totals at the bottom of the page are not correct, why?
You might have selected the child tick box against a guest and not saved at the bottom of the page. Save and this should refresh the totals.

What do I do if my guest has lost their login?
Send the guest the address of your website and they will see a ‘Forgotten your password?’ link. This will come up with a ‘Reset Password’ option which will email a new password to the guest.

Gifts

Can I have a gift list held with a High Street shop or charity?
If you’ve chosen a where you are holding your gift list you can add the web links and codes. Create a page in the Theme Builder and all details there.

Can I change the details once I have sent out the invites?
You can easily add additional gifts at anytime.

Amazon gift list, do I have to use it?
No you don’t, we have just integrated it for you incase you wish to use it!

 

RSVPs

Where do I go to access my RSVPs?
You access all responses by going to the RSVPs page and click detail to see who has replied to which event.

One of my guests can’t reply online, can I do it for them?
You can reply on their behalf if they send you their email with their invite. We will be adding the function for you to reply on their behalf through the website very soon.

How will my guests know where and how to RSVP?
All guests will receive an email with details of where to go to RSVP. We also enable you to send reminder emails to prompt late replies.

Can I use your RSVP services for multiple events?
Yes, multiple events can be set up, go to events and click “create new”. Each event will have its own reply.

How often are my RSVPs updated?
All responses are updated immediately on the website.

Who has access to my RSVPs?
Only you can view your RSVPs.

How should I expect to be notified that I have received RSVPs?
An email alert will be sent to you when a guest replies. Also all RSVPs will be shown by events and by guests so you can keep track of who has replied and for what.

Can I manually update RSVPs on behalf of people who respond via other methods?

Not tat the moment,

We’re afraid it’s a package. It’s one price for everything. This way you can share all the information required.

Is there a limit to the number of RSVPs I can receive?
Your RSVPs will reflect the number of invites sent and you can invite as many people as you want to the wedding.

How do I see the answers to my rsvp questions?
Once your replies are in: Either – Click on RSVPs, then view the detail for the event, then click on review reply for a guest. Or – Click on guest list and click on view reply for a guest. Note that we don’t make the guests answer, so some may choose to leave the field blank.

What do I do if my guest has lost their login?
Go to the guest list, find the guest and you will see the code (providing their invite has been sent).

Reminders

Why can’t I see a particular guest on the reminder list?
Only guests who have been sent an invite will be shown, click on “guest list” and make sure an invite has been sent to the guest. Otherwise perhaps they don’t fall into the category you’re using to search, check the RSVPs to see if the guest has replied or not.

A guest hasn’t received their reminder
The reminders are sent from Paperless Wedding’s server using our email address, which should pass though most spam filters. However, it is still possible that some messages will end up in spam, in which case you may have to contact them by other means. Please contact the guest directly if you suspect they’re not receiving our emails.

Can I use reminders to resend an invitation?
No, but included in all reminder messages is a link which enables the guest to login and rsvp.

Photo

What are the recommended specifications for photos that will be uploaded?
We suggest that you upload 72 dpi, RGB (colour!) photos that are a maximum height or width of 600 pixels. Please keep in mind that only JPEG files are allowed (files ending in .jpg or .jpeg) are acceptable file formats for photos. There is no size limitation, but the larger your file size is, the longer it will take for your images to upload. We recommend that you try to keep your file sizes as small as possible. Use your PC or Mac to reduce the size of the photo before uploading.

In what format do my photos need to be saved and is there a size limitation?
The larger your file size is, the longer it will take for the image to upload. You can only upload JPEGS (files ending in .jpg).

How do I upload photos?
You can upload photos on a number of pages: the event, and the venue, and other pages you add and in the photo album on your site. You will be able to browse your computer for a photo file to upload. Once you have selected the file, click “Upload Photo”. Make sure it has uploaded correctly and click save.

Is there a limit to the number of photos I can upload to my site?
No, there is no limit.

Why does my picture take so long to upload?
It could a one of 2 things, your internet upload speed is slow or you might be trying to upload a photo that is too big. It could be both things. We can’t fix your internet issue, but we can advise to use your PC or Mac to reduce the size of the photo before uploading.

Can I place a photo on pages other than the Photo Album?
There are photos on the Venue and Event pages as well as any other pages you add in the “Your pages” section.

Can I replace any of the photos I have uploaded at any time?
Yes, this is not a problem at all. Just pop back online, find the page in question and upload the new one.

Will I be able to crop the photos once I’ve uploaded them?
I am afraid we can’t crop or edit photos, so please upload them as you wish them to be displayed.

My Account

Email address

This email address is the primary account that all the notifications, RSVP comments and login details relate to.  Change it if you want it to go somewhere else.

Names

The order that the names appear in this account relate to the order that is displayed on the site. So if you want the names to be the other way round, swap them here.

Date of wedding

If you change the wedding date, than it will be changed for all your events that also had the old date.

What are email reports?

This is a good way to keep track on what is happening on your website. Set it to the frequency you want to receive updates of figures.

Set up your websiste address

Once you have chosen it you can’t change it, so think carefully. This website address can then be shared with your guests. If they have a paper invite they can use the password to enter it, or if it a Paperless Wedding invite then they can access directly through the links. 

 

Save the Date

What is a Save the Date?

You send out Save the Date cards sometimes a year in advance.  They allow guests from overseas to book flights and plan holidays. It is a great way of getting your guests booked in for the big day.

Paperless Wedding Save the Dates, how are they different?

We provide you with a template and a theme, then all you have to do is add the details and guest list.  Once completed we email the finished product off to your guests.

What is the Email subject referring to?

The email subject is the title of the email that appears in your guests email browser.

What is the Title?

This will be in bold on your Save the Date.  Make it a statement or announcement that will stand out. Maybe put the date?

What do I use the text box for?

Enter in here as much or as little detail in here about your wedding.  We don not accept links to external sites I am afraid.

Why do I need envelope?

This envelope will be delivered as part of an email to your guest.  When they click on the view more details option, it will take you to a webpage to view the invitation.  Doing it this way allows us to use lots more fonts on the invitation without being restricted by email clients. Clicking on the invitation will take you to the website.

What do I write on the envelope?

This is up to you! We will generate the guests name when we send the invitation, so the rest of the text is available so you can say its a wedding a invitation, or maybe even put a quote on there.

 

PLEASE NOTE: There are lots more FAQ’s for each page on the Theme Builder site which will help you build your own personal weddint website.